At Raipur Repair Service (operated by WELL CARE SERVICE), we take pride in providing professional and reliable home appliance repair services. Our Refund Policy is designed to be fair and transparent, ensuring customer satisfaction while maintaining the integrity of our work.
✓ Customer Satisfaction Guarantee
We stand behind our work with a 90-day warranty on all repairs.
1. Service Satisfaction
If you are not satisfied with the service provided, please contact us within 7 days of service completion. We will review the issue and, if valid, offer a solution including:
- Free rework or re-service to address the issue
- Partial refund where appropriate
- Full refund in qualifying cases
2. Conditions for Refund
Refunds may be issued under the following conditions:
- Issue Not Resolved: The reported problem was not fixed after our service.
- Incomplete Service: The technician did not complete the service as agreed.
- Pre-Service Cancellation: You cancelled the service before work was initiated.
- Parts Not Delivered: Spare parts paid for were unavailable and not delivered.
- Overcharging: You were charged more than the quoted price without prior approval.
3. Non-Refundable Situations
Refunds will NOT be provided in the following situations:
- Damage caused after the service visit by misuse, neglect, or accidents.
- Customer did not follow post-repair instructions or warnings provided by the technician.
- Service was completed and issue resolved, but new or unrelated issues have occurred.
- Diagnostic or inspection charges (these are non-refundable).
- Refund request made after 7 days of service completion.
- Customer provided incorrect information about the appliance or issue.
4. Cancellation Policy
Cancellation Timeline:
- More than 2 hours before appointment: Full refund (if prepaid)
- Less than 2 hours before appointment: May incur a visit charge of ₹100-200
- No-show (without notice): Visit charge of ₹200 may apply
5. How to Request a Refund
To request a refund, please contact us within 7 days of service completion with the following details:
- Your Full Name
- Contact Number
- Date of Service
- Invoice or Receipt Number (if available)
- Detailed Reason for Refund Request
- Photos or videos of the issue (if applicable)
6. Refund Process
1
Submit Request: Contact us via phone or email with your refund request details.
2
Review: Our team will review your request within 3-5 working days.
3
Resolution: We will contact you with our decision and proposed solution.
4
Refund Processing: If approved, refunds will be processed within 7-10 working days to your original payment method.
7. Warranty Claims
For issues covered under our 90-day service warranty:
- Contact us immediately when you notice the issue recurring.
- We will schedule a free re-service visit to address the problem.
- If the issue cannot be resolved, a refund may be considered.
8. Contact Us for Refunds
If you have questions or need to request a refund, please contact us:
ℹ️ Important Notice
This refund policy applies only to services provided by Raipur Repair Service (WELL CARE SERVICE). We are an independent service provider and this policy is separate from any manufacturer warranty or refund policies.